Terms & Conditions
Last Updated: 13 December 2025
1. Introduction
Welcome to Cellar Bank (“we,” “us,” or “our”). By accessing our website [Website URL] and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.
2. Age Restriction & Verification
STRICT POLICY: By using this site and placing an order, you confirm that you are of legal drinking age in your country/state of residence (e.g., 21 years or older for non-Muslims in Malaysia).
- Verification: We reserve the right to request valid photo identification (ID) upon delivery or collection.
- Failed Verification: If the recipient cannot provide valid ID proving they are of legal age, the delivery will be refused, and a restocking fee of [Amount, e.g., RM20] may be charged.
- Third-Party Purchases: It is illegal to purchase alcohol for minors. By placing an order, you certify that the recipient is of legal age.
3.Health & Safety Disclaimer (Liability Waiver)
By purchasing our products, you acknowledge and agree to the following:
- Responsible Consumption: You agree to consume our products responsibly. We are not liable for any injury, loss, or damage resulting from the misuse, excessive consumption, or irresponsible use of our products.
- Health Risks: Alcohol should not be consumed by women who are pregnant or breastfeeding, or by individuals with certain medical conditions. You are responsible for consulting a medical professional regarding your ability to consume alcohol.
- Activities: You agree not to operate machinery, drive a vehicle, or engage in potentially hazardous activities while under the influence of our products.
- Allergens: Our cocktails may contain allergens (e.g., nuts, egg whites, dairy, gluten). While we try to label ingredients clearly, we cannot guarantee zero cross-contamination. You consume these products at your own risk.
4. Products and Availability
- Nature of Goods: Our cocktails are perishable. They must be stored according to the instructions provided (e.g., “Keep Refrigerated”) and consumed by the “Best Before” date. We are not responsible for spoilage due to improper storage after delivery.
- Appearance: The images of the products on our website are for illustrative purposes only. The actual packaging or garnish may vary slightly.
- Alcohol Content: Alcohol By Volume (ABV) stated is an approximation.
5. Ordering and Payment
- We reserve the right to refuse or cancel any order for any reason, including but not limited to: suspicion of fraud, suspicion of minor involvement, or product unavailability.
- Prices are subject to change without notice.
6. Delivery and Shipping
- Recipient Presence: Alcohol delivery requires a person of legal age to sign for the package. We cannot leave packages at the door unattended.
- Delivery Times: Delivery times provided are estimates. We are not liable for delays caused by traffic, weather, or third-party courier issues.
7. Returns and Refunds
Due to the perishable nature of our products (cocktails), all sales are final.
- Exceptions: If your order arrives damaged, incorrect, or spoiled, please contact us within [e.g., 2 hours] of delivery with photographic proof. We will arrange a replacement or refund at our discretion.
- We do not offer refunds for “change of mind.”
8. Limitation of Liability
To the fullest extent permitted by law, Cellar Bank shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website. Our total liability to you for any claim arising out of these terms shall not exceed the amount you paid for the specific order.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Contact Information
For any questions regarding these Terms, please contact us at:
Cellar 25 Sdn. Bhd.
No. 25, Jalan Pandak Mayah 5,
Kompleks Cayman, Kuah,
07000 Langkawi,
Kedah Darul Aman,
Malaysia.
